Cancellation Policy

*A credit card will be required to reserve cage time and we reserve the right to keep the credit card information on file in our scheduling system to limit human contact between our S9 team members and clients.  You may pay with cash once arriving at the facility as the credit card being held on file will not be charged until the completion of the reservation.

*We strictly enforce a 24-hour cancellation policy.  We are a small facility and due to the additional time being lost in between sessions to clean the facility, if a reservation is not canceled 24-hours or more before the reserved time, the credit card on file will be charged the full reservation rate.  A hospital or emergency room visit will be the only exception to nullify being charged.

Team Cancellation Policy

* All one-time team reservations will require payment at the time of booking the appointment.  48 hour notice is required to CANCEL any team workouts.  If a cancellation occurs after the 48 hour mark, and we are unable to book the time slot, payment will be forfeited and no refund or credit will be provided.

**To secure a recurring weekly time slot, a (3) session program must be purchased. Full and final payment is due before starting the first workout.  If payment is not received by the due date, S9 reserves the right to cancel the reservation and book another team in that current team’s future time slot(s).